We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own profile by clicking My Account to register.
How can I change my password?
Log in to your account. Locate the “My Account ” on the top menu bar and find the “Account Details” on the left corner and click it to reset your password.
I forgot my password, What can I do now?
If you forgot your password, just click the “Lost your password” link on “sign in” Page and after entering your email and clicking the reset my password button we will send you an automated email with information on how to reset your password.
How do I use my coupons?
Make sure the coupon has not expired (most will show the expiry date in your account). During the checkout process, go to your shopping cart. Enter the full promotion code and click “APPLY”. You can only use one coupon code per order.
How do I place my order?
Ordering online from Mavirose.com is very simple! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Bag, simply click the “VIEW CARD” or ‘CHECKOUT’ button. You will then be prompted to either enter your information, sign in to your account or to create a new account. Next, enter any discount coupon codes. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
What is the difference between the billing address and the shipping address?
The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.
Which Countries are you shipping to?
We ship orders all over the world. If you want to know more detailed information, please check the dedicated “Shipping Info”.
How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
You can refer to the related information here for more details.
How do I return or exchange an item?
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided on our “Return Policy” page.
Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.
Do you take everything back?
We’ll do our best to take care of you so we are not able to accept return for some kind of clothes like swimwear underwear and it’s because we couldn’t sell it to someone else. you can find more information “here“.
How are my refunds credited?
Refunds will be processed within approximately 7 to 10 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.
If you still have any questions please feel free to reach us via the below contact form, we will reply to you within 24 hours.